Common Questions About Online Giving
Is my transaction secure?
Yes, our donate pages employ SSL (Secure Sockets Layer) technology. This creates a secure connection between the donation form and our provider's servers.
Can I set up a recurring transaction?
Setting a recurring donation is simple. In the frequency section of the donate form select "Monthly". Then select the start date for your recurring gift. If you would like the ability to manage your recurring donation you can check the "Create Account" checkbox. You will be required to create a password and your username will be your email address.
After submitting your donation you will receive a confirmation that your recurring donation has been created and a second email confirming the creation of your account. If you do not see these emails you need to check your junk mail or spam filter.
Can I access my past giving information?
You can access your previous donor information in the new system. However, you will need to create a new password. To do this, click the "Forgot Password" button and enter the email address that was used to create your old donor profile. You should receive an email to reset your password. Please check your Junk Mail if you do not see the password reset email.
Once you have reset your password, you can log in to the donor portal using your email address (Username) and your new password. Please get in touch with your church administrator if you happen to run into any issues logging in.